Job Details

We're on the lookout for an Administration Coordinator to join our client based in Bromsgrove on a full time, permanent basis.

Salary: £26-£28,000 PA (depending on experience).

Hours: Monday-Friday, 09:00 - 17:00 (30 min lunch)

Job Type: Full-time, Permanent

Location: Bromsgrove

The Role:

As an Administration Coordinator, you will be the primary point of contact for our clients' global customers. You will be responsible for managing the customer journey efficiently, from initial inquiry to order fulfilment.

Key Responsibilities:

· Support international trips with the Sales Team.

· Management/planning/ booking of international trips.

· Appointment booking, planning logistics and customer management

· Handle customer enquiries, orders, and requests from international clients

· Liaise with customers regarding shipments, product specifications, and order processing.

· Coordinate with the logistics teams to track orders and provide updates to customers.

· Ensure accurate documentation and adherence to export compliance regulations.

· Support customers with returns, exchanges, and troubleshooting.

Essential Requirements:

· Previous experience in customer service.

· Export administration experience, managing international orders, logistics, and documentation

· Handling complex queries and ensuring seamless customer support

· Experienced using Sage 200, Microsoft software and Adobe

· Familiarity with international logistics, shipping documentation, and export regulations is an advantage.

· Proficiency in French or Italian is desirable but not essential.

Benefits:

· On-site parking

· Birthday is given off as a free day of annual leave

If you are looking for a role maintaining high service standards, addressing inquiries effectively, and delivering solutions and have strong Excel skills then please apply! For further information please call Rebecca on 07385 660 400.

S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.