Job Details

We are currently recruiting for an Administration Coordinator to work on a temporary ongoing basis, full time with our client based in Birmingham.

£14 per hour | Monday to Friday | 9-5:30 with a 30-minute break | Temporary ongoing with an aim to become permanent.

This role is key to ensuring the smooth delivery of adaptations by managing the end-to-end administration process: from setting up new cases and supporting citizens with paperwork, to coordinating suppliers, monitoring progress, and maintaining accurate documentation.

Responsibilities:

· Set up new cases allocated by Council, ensuring details are accurate and complete.

· Make initial contact with citizens and families to explain the process and paperwork.

· Issue requests for quotes and surveys to approved subcontractors, ensuring they have all necessary information.

· Coordinate supplier appointments for surveys and installations, balancing citizen availability and project timelines.

· Ensure asbestos surveys or technical reports are requested where required.

· Collate and check all required paperwork, including drawings, photos, asbestos reports, and signed forms.

· Upload, save, and categorise documents accurately to maintain a full record for audit purposes.

· Identify and chase missing or incorrect paperwork, ensuring compliance with council and contractual requirements.

· Request and issue purchase orders to suppliers once authorised.

· Forward completion documentation and invoices to Finance, ensuring correct processing.

· Collect final completion packs from suppliers (warranties, electrical certificates, photos, feedback forms).

· Provide regular progress updates to citizens, council, and managers.

· Assist with special cases such as cancellations, interim invoicing, or site-specific requirements.

About you:

· Strong, communication, organisational and administrative skills, able to manage multiple cases at once.

· Proven ability to coordinate workflows, track progress, and follow up effectively.

· Competence in Microsoft Office and general IT systems.

· Familiarity with supplier management and purchase order processes.

· Knowledge of Disabled Facilities Grants (DFG), housing adaptations, or specialist equipment.

· Experience in construction administration, housing, or social care services.

If you are familiar with supporting citizens and families with strong administrative, communication and organisational skills then please apply! For more details, call Rebecca on 07385 660400.

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.