Job Details

Job Title: Call Centre Agent

Location: Southampton

Salary: £11.44 up until April 2025, then rising to £12.21ph

Type: Full-time, Monday to Thursday 9am to 5pm Friday 9am to 4.30pm

We're looking for a Call Centre Agent to join our client to assist customers with reservations. This is a routine customer service role where you will be taking calls, processing bookings, and helping customers with basic queries

Key Responsibilities:

• Answer inbound calls from customers
• Provide customers with options and confirm booking details.
• Input customer information and booking details into our system.
• Handle simple queries regarding availability.
• Maintain basic records of bookings and customer interactions.
• Follow set scripts and procedures when interacting with customers.

Skills and Experience:

• Previous experience in a call centre or customer service role is preferred, but not required.
• Ability to speak clearly and follow instructions.
• Basic computer skills for data entry and booking systems.
• Ability to stay calm and professional on the phone, even during repetitive tasks.
• Attention to detail is important but you won't be asked to make decisions on your own.

Benefits:

• Basic training will be provided.
• Ongoing role until around September 2025
• Role is due to start March 2025
• Standard benefits such as holiday allowance and pension scheme.

If you're looking for a no-frills job where you'll be processing bookings and answering routine questions, this might be the role for you.

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.