Job Details

You will be reporting directly to the Operations Director and be an integral part of the Operations team.

This is a hands on role with ultimate responsibility of delivering a first class service to the client

The QA role plays a vital part in ensuring the business is the company of choice for all telephony projects due to the quality and service of their work.

We are seeking someone who is hardworking and dilligent . You must not be afraid of picking up the phone to existing clients and prospects, attending handover calls with clients, updating actions and handing over meeting details with

The idea candidate will plan the day, but also able to react to last minute changes and urgent requests for information.

Highly focused with a strong attention to detail in everything you do. Strong communication skills both written and verbal, is paramount.

Day to day responsibilities of role.

ü Review of all leads submitted

ü Write up and updating all CRM's

ü Provide feedback to Program Managers/Director's on any fails/risks

ü Highlight good calls that can be used for training/coaching

ü Support upskill of new starts

ü Provide feedback and coaching and training to frontline staff

ü Attend handover calls and ensure leads are accepted. CRM's and Sales Enablement team to be provided update. Where leads have been rejected update Enablement team, Program manager and Directors

ü Support with calling and lead generating where possible - willingness to be a team player

ü Be part of the onboarding/campaign setup process so that the campaign objectives and the associated lead criteria are clearly understood.

Role requirements:

• Highly organised.
• Proactive.
• Approachable.
• Professional.
• Motivational.
• Ability to make objective decisions.
• Strong unflappable personality.
• Great listening and communication skills.
• Problem solving skills.
• Strong understanding of all M365 platforms & be experienced in using a CRM.
• Able to multitask across a number of programs

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.