Job Details

At Stafforce, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and recruitment needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with our sales team to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our service offerings to better up-sell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from clients and address their recruitment needs
• Stay on top of accounts, making sure we maintain high levels of satisfaction and fulfil all their requirements
• Meet regularly with clients to discuss progress and any future planned requirements
• Generate progress reports for clients and senior leaders within the organisation
• Identify up-sell, cross-sell, and communicate with the sales team regularly
• Do payroll for our workers making sure to keep to key deadlines

Required skills and qualifications

• Experience in a sales or customer account management position
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding KPIs and receiving positive customer feedback
• Proficiency with CRM systems

Reference: S09

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.