Client Relationship Manager

Location: Belvedere Headquarters (London / Kent - focused field role)

Salary: £45,000 - £65,000 + Car/Car Allowance + 20% Bonus (with over achievement escalators)

Industry: Waste Management, Environmental Services, Construction Supply Chain

Overview

Stafforce are hiring for a leading provider in the waste management and recycling sector, delivering reliable environmental solutions to commercial clients across London and the Southeast. The organisation is known for its focus on operational excellence, sustainability, and long-term client partnerships that support compliance, efficiency, and environmental performance.

The Role

The Client Relationship Manager, responsible for managing an established portfolio of 60-70 commercial accounts, collectively valued between £4-5 million annually.

This role is not focused on cold new business. Instead, it centres on relationship management, portfolio development, and strategic growth, with a 20% annual revenue uplift target.

Success in this position relies on being highly visible to clients, visiting sites, attending head offices, building relationships, and positioning the company as the first choice for all waste and environmental service requirements.

This is a London-focused field role with an expectation of attending the Belvedere office at least once a week for team meetings and planning.

Key Responsibilities

• Manage and grow a defined portfolio of existing commercial waste accounts.
• Identify cross-sell and upsell opportunities across waste streams and services.
• Build strong client relationships through site visits, office meetings, and continuous engagement.
• Proactively generate additional revenue opportunities through networking and client partnerships.
• Develop structured growth plans and conduct regular account reviews.
• Maintain high service standards by working closely with operations and customer service teams.
• Negotiate commercially sound agreements that protect margin and meet client needs.
• Maintain accurate CRM records, pipeline activity, forecasting, and sales reporting.
• Deliver against revenue, retention, and portfolio performance targets.

Performance Metrics

• Year-on-year portfolio growth (20% baseline).
• Net new business won from existing relationships.
• Cross-service penetration across the portfolio.
• Client retention and renewal rates.
• Pipeline accuracy and conversion effectiveness.

Person Specification

• Proven background in B2B account management or business development.
• Strong relationship builder with excellent communication and stakeholder engagement skills.
• Experience in waste management, construction, plant hire, logistics, environmental services, or similar sectors preferred.
• Commercially minded with a focus on revenue delivery and margin protection.
• Organised, proactive, and capable of managing multiple accounts simultaneously.
• Full UK driving licence required.

What's on Offer

• Competitive salary between £45,000-£65,000 (dependant on experience).
• Car or car allowance.
• 20% performance bonus, with additional accelerators for exceeding targets.
• Autonomy to drive your portfolio performance.
• Supportive leadership and clear progression opportunities.
• The chance to play a pivotal role in a growing commercial function.

If this suits you please apply with your cv today.

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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