Job Details

We are currently recruiting for a Customer Service Advisor in Bromsgrove on a full time and permanent basis.

Salary, Hours and Benefits

• Salary: £25,000 per annum
• Hours: Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch break
• Job Type: Full-time, Permanent
• Location: Bromsgrove
• On-site parking
• Your birthday off as an additional day of annual leave
• Well-being awards

About the role:

This is a fantastic opportunity for a reliable, organised, and enthusiastic individual who enjoys delivering excellent customer service and thrives in a fast-paced working environment. Working closely with both customers and the internal sales team, you will play a key role in ensuring orders, queries, and returns are handled efficiently and professionally.

Key duties:

• Manage daily contact with existing customers
• Respond to customer queries via telephone and email
• Process customer orders accurately using Sage
• Handle returns and credit requests using Sage
• Work closely with the Sales Team to ensure high levels of customer satisfaction
• Provide a professional, efficient, and friendly service always

About you:

• Excellent telephone manner and strong communication skills
• Ability to remain calm and professional in a busy environment
• Strong organisational skills with a flexible and adaptable approach
• Experience using Microsoft Office
• Good speed and accuracy while maintaining excellent customer service standards
• Previous customer service experience is preferred, but not essential

If you are an experienced customer service professional, or you are looking to build your career within a supportive and forward-thinking business, we would love to hear from you. Apply today to be considered for this excellent opportunity.

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.