Job Details

Our client based in Wakefield WF4 is looking for a Customer Service Advisor to join their team .

This could be the perfect opportunity for you!

Position is Temporary to Permanent

Working Hours: Mon-Fri 9.00am -5.00pm

Pay rate :£12.21 phr

Key Responsibility :

Customer Advisor

: To assist the UK Product Manager with administration relating to product complaints.

: Inbound call management, both NHS & Consumer Calls.

: Processing orders that involve shipment from UK3 warehouse.

: Effective management of existing customers in the provision of "day to day" operational issues.

: Investigate and respond to queries in a fast and efficient manner to ensure the highest possible levels of customer satisfaction.

: Maintain and update accurate call logging information on Attends CRM systems..

: Perform ad-hoc job-related duties as assigned.

: To handle customer services returns and refunds.

: To provide administration cover for the UK Warehouse Team Leader and where applicable the Office Manager.

: To log weekly KPI's.

: Manage live chat

: All incoming customer communications, ensuring they are answered or passed on to right person in a timely manner.

Requirements :

-Previous experience within a Customer Service environment preferred.

-Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues

-First class telephone skills

-IT literacy (Word, Excel and email).

-Ability to work methodically and accurately, paying attention to detail.

-Strong organisation skills: ability to prioritise effectively and efficiently.

Please submit your CV online

Reference R02

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We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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