Job Details

Customer Service Manager

Our Client based in Shipley BD17 is looking for an experience Customer Service manager to lead and inspire customer service team . This role is perfect for a proactive individual who is passionate about delivering exceptional customer experiences and has a proven ability to manage and develop teams effectively.

Salary £30.000-£35.000 based on experience

Working Hours : 39 hrs per week

Monday to Thursday 8.30am-5.00pm

Friday 8.30am -4.00pm

1 x Saturday every 3 weeks 9-1pm

Main Responsibilities:

• Lead and inspire a high-performing customer care team, nurturing a culture of excellence and accountability.
• Provide strategic oversight in performance management, including coaching, career development, and succession planning to ensure long-term talent retention and growth within the team.
• Cultivate leadership within the team by setting high standards and creating pathways for professional development.
• Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.
• Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience.

Ideal candidate:

• Excellent leadership and team management skills, with the ability to inspire and drive high performance.
• Experience managing key accounts and delivering exceptional customer service to high-value clients.
• Strong interpersonal and leadership skills, with the ability to coach, train, and motivate team members effectively.
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Exceptional organisational and multitasking abilities, with meticulous attention to detail.

Please apply online

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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