Job Details

CUSTOMER SERVICE MANAGER

We are recruiting an experienced Part Time Customer Service Manager to join a small family-owned business who are a supplier and distributer of water coolers based in Hull (HU4). This is a fantastic opportunity to work for a growing family business offering starting salary of £27,500 (pro rata is £16,500) with an additional Christmas Bonus.

Shift pattern/ Working hours:

Part Time - 24 hours per week

Wednesday to Friday 8am till 4pm.

Start date / Duration

The Customer Service Manager position is a permanent role that will commence with immediate effect. Should you be subject to any notice period with a current employer we will work around that.

Job Description

As a Customer Service Manager you will be responsible for working a full 360 role providing excellent customer service throughout the full sales process from start to finish. Your day to day duties will include;

• Customer Service

• Dealing with enquiries from existing customers
• inputting orders into their bespoke software
• updating customer details and ensuring the customer is satisfied with service received

• Sales

• Conducting regular telephone and email contact with the existing customer base to ensure all delivery requirements are fulfilled and sales opportunities are maximised.
• Creating new order quotations, following up and sending new contracts that are converted.

• Logistics

• Organise the orders generated and distribute deliveries between 3-4 drivers per day, creating efficient routes, minimising mileage whilst maximising output.

• Administration

• Record the total number of bottles and coolers distributed and swapped and upload the deliveries completed from the previous day.
• Print and check each vehicle tracker and handheld communications from the drivers.
• Order cooler replacements or new machines when needed
• Check and action incoming emails and phone calls regularly
• Deal with any enquiries and orders
• Small amount of filing

The successful candidate:

To be considered for the position of Customer Service Manager you must;

• Have previous experience in a similar 360 role
• Be competent on Microsoft Mail, Excel and Word
• Have great Customer Service Skills

• Be a confident communicator via telephone and email
• Be organised and self motivated

What's in it for you?

• Salary £27,500 - Pro rata salary £16,500
• Permanent contract
• 3 day working week - Wednesday to Friday (24 hours)
• Increased holiday entitlement 24 days holiday + Bank Holidays
• Your Birthday off!
• Christmas Bonus (estimated value of £600)
• Work for a small family-owned business who really value everyone in their team

Interested? APPLY NOW! REF - S05

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.