Job Details

Our Client based in Shipley BD17 is looking for Customer Service Supervisor to join their team on temporary to permanent basis .

Working hours :

8.30am-5.00pmMonday to Thursday

8.30am-4.00pm Friday

Please note that you will be required to work every other Saturday 9.00am -1.00pm

Pay rate £14.20 -£15.86 phr based on experience

Main Responsibilities:

-Lead and inspire a high-performing customer service team, nurturing a culture of excellence and accountability.

-Cultivate leadership within the team by setting high standards and creating pathways for professional development.

-Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.

-Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience.

-Assist customers with general enquiries, problems and queries as appropriate

-Processing of sales orders

-Investigate and resolve customer complaints and resolve complaints quickly and patiently

-Overseeing clients reviews

Ideal candidate:

Excellent leadership and team management skills, with the ability to inspire and drive high performance.

Experience managing key accounts and delivering exceptional customer service to high-value clients.

Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.

Exceptional organisational and multitasking abilities, with meticulous attention to detail.

If you are interested , please submit your CV online

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.