Job Details

We're recruiting for a highly organised and customer focused Hire Controller to join our well-established client based in Nottingham (NG7) on a full time, permanent basis.

Hours: Monday - Friday 9am - 5pm

Salary: £28,743 per annum

Benefits: Generous holiday package, company pension and after 12 months, have a profit share in the business.

The Role:

As a Hire Controller, your role will combine hire administration with transport coordination, ensuring efficient vehicle routing, driver management and provide outstanding customer service to customers.

Key Responsibilities:

• Providing a great service to both customers and colleagues, helping to maintain high satisfaction levels.
• Taking inbound enquiries to generate hire and servicing quotations.
• Converting enquiries in to hire contracts and keeping customer details accurate using an in-house system (full training provided).
• Processing of waste transfer notes and other documentation.
• Planning and managing vehicle and driver schedules to ensure deliveries, collections and servicing run smoothly and on time.
• Overseeing day-to-day driver activity to maximise vehicle and fuel efficiency.
• Working closely with branches to make sure transport operations meet customer expectations and deadlines.
• Communicating confidently with customers, branches, and internal teams by phone, email, and written correspondence.
• Accurately completing data entry and producing daily delivery, collection, and service paperwork.
• Preparing daily and weekly reports using Excel for management and client review.
• Checking documentation and quickly resolving any discrepancies.
• Working with the team to keep things running smoothly.
• Being flexible with your working hours, especially during busy periods.
• Pitching in with other duties when needed.

Your Skills and Experience

• Experience in a similar fast-paced role.
• Strong planning and organisational skills.
• Clear, confident communication skills.
• A customer-first mindset with the confidence to solve problems and make decisions.
• Comfortable using IT systems, including in-house platforms and Microsoft Excel.
• Great attention to detail, with accurate data entry and paperwork skills.
• Able to work well on your own, but just as happy collaborating as part of a team.
• Flexible, adaptable, and ready to step up during busy periods.

If you like the sound of this role and looking for the next step in your career, apply for this role now!

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.