Job Details

Internal Sales Manager

Salary - Negotiable dependant on experience

Location - Redditch & Stokenchurch - Office based, between both locations

Hours - 38.5 hours per week 8.30am-5pm (Monday-Thursday), 8.30am-3.30pm (Friday)

Permanent

Our prestigious manufacturing client is currently looking to recruit an Internal Sales Manager to be based between their Redditch & Stokenchurch offices to manage the Internal Sales teams in these locations.

Our client is flexible for the successful candidate to split the working week to best suit them (unless meetings etc require being at a certain site on a certain day) e.g 3 days from Stokenchurch and 2 days from Redditch or visa versa.

Purpose:

• To manage the Internal Sales team and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes.

Key Responsibilities:

Internal Sales Team Management:

• Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner
• Day to day management and support of sales authorisations
• Ensure all sales processes are followed to the written procedures of the business
• Ensure customer order books for long lead time parts are proactively managed to head off any stock outs
• Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building
• Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively

Management Support:

• Support the Sales Director with data and activity requests
• Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels
• Ensure daily, weekly monthly tasks completed by team on time
• Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category
• Handling and documenting customer issues, complaints and coordinating the Continual Improvement Log
• Produce a weekly summary report to be communicated to the wider group
• Support the monthly reporting to the Group Management meeting
• Be fully conversant in providing data and analysis from Power BI

Business Development Support:

• Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant
• Co-ordinate and monitor the quotation and quotation feedback process
• Co-ordinate and monitor CRM activity

General:

• Liaise with Operations to co-ordinate the progress and picking of sales orders in the warehouse and to ensure customer requirements are clearly communicated and fulfilled
• Ensuring high standards of presentation of all areas of the sales office

Skills and experience:

It is vital you have a proven track record of Internal sales team management, development and control.

• Proven experience managing a team with excellent people and conflict management skills
• Ability to communicate and build relationships, with strong Customer focus
• Excellent interpersonal, communication and decision-making skills
• Excellent time management and organisational skills
• Advanced knowledge of Excel, Word, PowerPoint
• Background within the Fastener industry would be advantageous, but not essential
• Travel - role manages teams across two sites at Redditch and Stokenchurch so you must have the ability to drive and have a full and valid driving licence

The Benefits:

• 23 days holiday (plus UK bank holiday, rising to 25 days holiday after five years' service)
• Holiday Buying Scheme (giving you the opportunity to buy an additional five days' holiday) - after probationary period
• Cycle Scheme - after probationary period
• Life Insurance
• Annual Bonus (should the business hit agreed targets) - after probationary period
• Health Cash Plan Scheme (after one years' service)
• On-site training
• Charitable fundraising opportunities
• Free car parking

Please apply in the first instance with a copy of your CV

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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