Job Details

Stafforce are recruiting for a London Premier Customer Care Consultant to support a large international retail business. You will be working with our client, a large unique business offering multi brand in season, off season and online flagship stores, based in Charlton, South East London.

London Premier Customer Care Consultant:

• Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
• Ensure exemplary levels of customer service are displayed at all times
• Take responsibility to improve product knowledge and advise customers on purchases
• Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management
• Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
• Liaise with other departments as necessary to meet customer demands
• Anticipate, identify and resolve problems that could delay the release or movement of shipment
• Manage workload effectively

What strengths are we looking for?

• Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
• A genuine interest in fashion and current trends
• Ability to display clear and positive communication skills
• Ability to use own initiative and proven track record of having solved problems successfully
• Self Confidence
• Ability to work under pressure in order to reach customer SLA's
• Customer First approach
• Excellent team working skills and individual work ethic

Whats in it for you?

• Starting salary for an London Premier Customer Care Consultant of £25,642.50 per annum
• Weekly pay
• Training and potential long term opportunity
• Modern offices and ability to work from home
• 24 hour GP access and retail/gym membership discounts through an online portal

Hours:

37. 5 hours a week, 5 out of 7 days between the hours of 8.30am - 9.30pm.

S87