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Job Details

Luxury Customer Care Consultant

  • Job Location: Charlton, London
  • Job Type: Temporary
  • Salary: Up to £25642.5 per hour
  • Posted on: 25th Mar 2025
  • Job Reference: JN -032025-62393_1742915219
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Stafforce is hiring Luxury Customer Care Consultant to support a prestigious international retail business. Join a dynamic team working with a unique multi-brand retailer offering in-season, off-season, and online flagship stores. This role is based in Charlton, South East London, with hybrid work opportunities after training.

Competitive salary: of £25,642.50 per annum.

Hybrid working: 60% in-office, 40% from home, working in modern offices.

Role Responsibilities:

  • Process outbound orders and customer returns accurately within agreed SLAs.
  • Deliver exceptional customer service, ensuring a premium experience.
  • Develop product knowledge to provide expert purchase advice.
  • Maximise sales opportunities through upselling and outfit accessorising.
  • Meet and exceed individual and team KPIs in telephony quality, sales, and productivity.
  • Collaborate with internal departments to fulfil customer needs.
  • Identify and resolve potential issues affecting shipments.
  • Manage workload effectively in a fast-paced environment.

What We're Looking For:

  • Outstanding customer service skills with a customer-first approach.
  • A genuine passion for fashion and awareness of current trends.
  • Strong communication skills with the ability to engage positively.
  • Problem-solving abilities and confidence in decision-making.
  • Ability to work under pressure while meeting customer SLAs.
  • Team-oriented mindset with a strong individual work ethic.

What's in It for You?

  • Competitive salary of £25,642.50 per annum.
  • Weekly pay for financial convenience.
  • Comprehensive training with potential for long-term opportunities.
  • Hybrid working (after training) in modern offices.
  • Exclusive benefits including 24/7 GP access, retail & gym discounts.

Hours & Work Pattern:

  • Flexibility required.
  • 37.5 hours per week, working 5 out of 7 days between 8:30 AM - 9:30 PM.
  • Weekend shifts: 1 in 3 weekends (8 AM-4:30 PM or 10 AM-6:30 PM).
  • Weekday shifts: All PM shifts (1 PM-9:30 PM).
  • Hybrid work: 60% in-office, 40% from home.

If you're passionate about fashion and delivering premium customer service, apply now and be part of a world-class team!

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.

For more information on this vacancy please contact us on 07808711614.