Job Details

Luxury Customer Care Consultant

Charlton, South East London

£27,000 per annum

Hybrid Working (after training)

Love fashion? Passionate about delivering a premium customer experience?

We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.

The Role

As a Luxury Customer Care Consultant, you'll be at the heart of the customer journey-delivering exceptional service while driving sales and brand experience.

You will:

• Deliver a high-end, personalised customer experience
• Process orders and returns accurately within SLAs
• Provide expert product advice and styling support
• Identify opportunities to upsell and maximise sales
• Work closely with internal teams to resolve customer queries
• Manage your workload in a busy, target-driven environment

What We're Looking For

• Previous customer service experience (retail or contact centre ideal)
• A genuine passion for fashion and trends
• Confident communicator with a positive, engaging style
• Strong problem-solving skills
• Ability to work under pressure and meet KPIs
• A team player with a proactive mindset

What's in It for You

• £27,000 salary
• Ongoing role with permanent opportunities
• Weekly pay
• Hybrid working (60% office / 40% home after training)
• Modern offices in Charlton
• Full training + career progression
• Benefits including 24/7 GP access, retail & gym discounts

Hours & Shifts

• 37.5 hours per week
• 5 out of 7 days
• Shifts between 8:30am - 9:30pm
• Mainly PM shifts (1pm - 9:30pm)
• 1 in 3 weekends required

Ready to apply?

If you're passionate about fashion and love delivering standout customer experiences, we want to hear from you!

Apply now or message us directly to find out more

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.