Job Details

We're recruiting exclusively for an Operations Coordinator to join our expanding client based in Loughborough on a full-time, permanent basis. Our client works in the events production industry, working in high-pressure and time critical environments.

Salary: £28,000 - £32,000 (depending on experience).

Hours: Core office hours Monday - Friday but flexibility is required during peak season for early morning and evening work.

Peak season: May - August.

The Role:

As an Operations Coordinator, you will manage the day-to-day recruitment, onboarding, and deployment of crews across multiple live projects. You will be responsible for ensuring that the right people are in the right place, at the right time - even when plans change at short notice.

This role is ideal for someone with a background in industrial, logistics, or temporary recruitment who wants to move into a long-term in-house position.

Key Responsibilities:

Recruitment & Onboarding

• Recruit, screen, and onboard new crew members
• Manage right-to-work checks, documentation, and compliance
• Maintain accurate crew records and availability data
• Build and manage a strong pipeline of reliable workers

Resourcing & Scheduling

• Allocate crew to jobs based on skills, availability, and client requirements
• Manage short notice cover and contingency planning
• Handle cancellations, no-shows, and last-minute changes
• Coordinate passes, inductions, and site access

Crew Management

• Act as first point of contact for crew
• Maintain engagement and attendance standards
• Deal confidently with performance or reliability issues
• Build long-term relationships with core workers

Administration & Systems

• Use booking and scheduling systems (OnSinch/Xero/Excel)
• Support payroll and invoicing processes
• Ensure accurate job and timesheet data
• Produce basic reports on fill rates, availability, and performance

Essential Requirements:

• Proven experience managing high-volume staffing
• Strong organisational and communication skills
• Comfortable working under pressure and making fast decisions
• Good IT skills (Excel, CRM/booking systems, email, WhatsApp)

Desirable

• Experience in events, production, or live environments
• Knowledge of PAYE/temp worker compliance
• Experience managing large casual workforces

If you have experience in recruitment and looking for a career change with a growing local business, then apply for this role now!

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.