Job Details

Seeking an experienced and capable, Part time Customer Care & Installations Team member to join our clients existing team in the Huddersfield area.

Hours of work: Part time - 3 days per week

• Thursday 8.30-5.00
• Friday 8.30-5.00
• Sunday 11-4

Pay: £11.44 per hr & bonuses ( after qualifying period)

Key Responsibilities:

· Engage with customer's in-store, over the phone, and via email, providing expert advice and product recommendations.

· Conduct product demonstrations, highlighting key features and benefits ( training given )

· Assist customers in selecting the best products based on their needs, budget, and lifestyle.

· Proactively reach out to potential customers via calls, follow-ups, and trade events.

· Stay updated on industry trends, competitor products, and pricing to handle customer inquiries effectively.

· Work collaboratively with the sales team to meet and exceed sales targets.

· Prepare quotes, contracts, and other sales documents, ensuring accuracy and compliance.

· Coordinate with the delivery and installation team to ensure smooth customer experience.

· Handle customer concerns and complaints professionally, ensuring satisfaction.

· Maintain a clean, organised showroom with well-presented products.

· Stay up to date with product knowledge and attend training as required.

· Assist with Site Surveys

· Assist with Deliveries and commissioning

What We are Looking For:

· Strong customer service experience is essential, preferably in high-end retail, leisure, or home improvement sectors.

· Ability to build rapport with customers and create long-term relationships.

· Excellent communication skills (both verbal and written) to explain technical features effectively.

· Self-motivated and results-driven with a passion for closing sales.

· Ability to work independently and as part of a team in a fast-paced environment.

· Experience using Sage, Excel and proficiency in MS Office.

· Flexibility to work weekends, national holidays, and occasional evenings as per business needs.

· A full clean driving licence is essential.

· Friendly and well presented as this is a customer facing role.

· Enjoy working alone and as part of a team, with a positive, can-do attitude.

· Must be physically able and prepared to assist with heavy lifting and manoeuvring of products

· Organisation skills and the ability to fill out paperwork.

· Good communication skills as will need to liaise with the office team and clients, as well as on-site in clients premises and homes.

If this sounds like an interesting opportunity , please apply today without delay !

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.